SpO2 clock face isn't working on my Versa 3

[Asanyth]

I had this issue with my versa 2. I swapped it for a versa 3 and I'm still having this issue. It's quite frustrating since this isn't a cheap watch. I expect to have all of the features listed online. I've tried resetting it, and all permissions where given. Hopefully I can find help on here 🙂 

Just started working randomly. Topic can be closed.

Moderator Edit: Clarified subject & Merged posts

[MarreFitbit · Accepted solution]

Hi there, @Asanyth. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand how you must be feeling. I'm glad to hear it's working now, though. 🙂

For future references, I'd like you to keep the following in mind to make sure your Fitbit device successfully measures your SpO2 values:

• Your device doesn’t retroactively measure your SpO2 values. After you install the clock face, you’ll see dashed lines until after your next sleep session.
• Charge your Fitbit device to make sure it’s able to collect data throughout your entire sleep session. Note that you may have to charge your Fitbit device more often when using the SpO2 Signature clock face.
• Your Fitbit device must sync with the Fitbit app before the clock face updates. Note that it may take around an hour for your SpO2 values to appear after you sync your device. For troubleshooting syncing, see Why won't my Fitbit device sync?

• Turning off any clock face permissions can cause the clock face to stop functioning. To check these settings:

  1. With your Fitbit device nearby, open the Fitbit app on your phone or tablet.
  2. In the Fitbit app, tap the Today tab > your profile picture > your device image.
  3. Tap Clock Faces.
  4. Tap the SpO2 Signature clock face.
  5. Tap Permissions. Turn on any permissions you turned off.
  6. Tap Details when you're done making changes.

• Your Fitbit device must be able to consistently track your SpO2 data:

  • Wear your device slightly higher on your wrist.

  • Make sure your device is in contact with your skin.

  • Your device should be snug but not constricting.

  • Tattooed skin can impact the accuracy of the red and infrared sensors on your Fitbit device.

For more information about SpO2, see How do I track blood oxygen saturation (SpO2) with my Fitbit device? 

Have a nice day. 

[steve111]

I have a Versa 3, and have tried several Sp02 clock faces. None of them consistently work they way they are supposed to. They sort of worked when I bought the watch a few weeks ago - but now the Sp02 is only works about half the days - and as each day goes by, all it shows is a "no data" symbol (-) more often than not. Same thing with resting heart rate. One of the reasons I bought it was to replace my old Blaze (which gave up the ghost) was for the extra measurements the Versa 3 takes. I have the premium account. Please advise - as the instructions to which I am replying to do not work. Thanks, Steve

[JayFeath]

I am having exactly the same issues. It’s so annoying when the watch costs so much AND the extra monthly cost of the premium.

[steve111]

Hello Jay,

I'm seriously thinking of cancelling my premium account. All I can say is that I will not buy a Fit Bit again because of the inconsistent functionality - seems that with increasing frequency I am missing something (e.g., HRV, Sp02, BR, etc.).  Also, my first Versa 3 crapped out within the warranty period and I had to send it in for replacement - at my expense for the postage (which was not cheap from Canada).

Steve

[JayFeath]

Hi Steve.
I agree the Fitbits are a waste of money. I bought my husband a really cheap smart watch from eBay which takes blood pressure, heart rate etc ( cost £30 ) which has been totally reliable.
I think that will be my next purchased smartwatch.
RegardsJayne

Sent from Yahoo Mail for iPad

[bdodd]

Good afternoon,

I have a Verse 3 and have done the steps stated above. My SPo2 reader has not tracked my SPo2 since 12/23/2022. Is there anything else I can do?