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Spotify connectivity issue on Fitbit versa 2

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‎12-26-2019 03:19

‎12-26-2019 03:19

I got a new Fitbit versa 2 for Christmas, and when I connect it to Spotify, I can log in and everything and it works but then when I stop using Spotify it won't connect to it again and says that it's a Spotify free account when it's a premium account, and I can't connect it again unless I log out of spotify via the Fitbit app, has anyone else had this issue and found a fix for it?  I live on Spotify and was really  really excited to be able to use Spotify through my Fitbit, but this is getting really annoying.

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‎01-01-2020 10:46 - last edited on ‎05-16-2025 06:36 by Fitbit Moderator

‎01-01-2020 10:46 - last edited on ‎05-16-2025 06:36 by Fitbit Moderator

@Sarahkate94 Welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

Let me help you with your Spotify app not recognizing your premium account. Start by logging out from the Fitbit app itself, restart your phone and log back in. If you are using an Android device please clear the app's cache by going to the phone's settings, apps, Fitbit, clear cache. Finally restart your Versa 2 and retry logging into your Spotify account.

Let me know how it goes.

Alvaro | Community Moderator

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