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Standard Versa 2 - Home-button Stuck (July 2022)

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‎09-01-2022 03:37

‎09-01-2022 03:37

Hello,


I initially acquired my Versa 2 Standard Edition on July the 12th '22.

 

I have used it mainly for everyday routines/life. I take it off when showering. However, I've used it a couple of times this summer when swimming at the beach (up to an hour or so).

 

My FitBit home button has been stuck for a week now. It is not working. Rice 'absorption' and toothpick cleaning haven't helped. Also, trying to clear debris using canned air hasn't worked out well. 

 

This is a relatively new product. Since it is under warranty, which options do I have left?

 

Thank you,

 

OGR.

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‎09-01-2022 05:22

‎09-01-2022 05:22

You might also try rubbing alcohol, which is also recommended for cleaning.  If the button is still stuck, as it is under warranty and you have tried recommended cleaning procedures I would suggest getting in touch with Fitbit Customer Support on Contact.Fitbit.com .

Sense, Charge 5, Inspire 2; iOS and Android

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2 REPLIES 2

‎09-01-2022 05:22

‎09-01-2022 05:22

You might also try rubbing alcohol, which is also recommended for cleaning.  If the button is still stuck, as it is under warranty and you have tried recommended cleaning procedures I would suggest getting in touch with Fitbit Customer Support on Contact.Fitbit.com .

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎09-01-2022 09:24

In response to Julia_G

‎09-01-2022 09:24

Thanks for your reply, Julia. Unfortunately, the trick hasn't worked for me but I have contacted Customer Support to receive a replacement. 

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