Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps doubling when sync-Versa 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

Hello, when I walk morning cardio, say I get 6k steps .. I walk through door and sync and it doubles automatically to 12k 


please can someone help 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
2 REPLIES 2

Welcome to the Fitbit Community, @Taffysparkles.

 

Thank you for the information provided.

 

I would recommend restarting your Fitbit Versa 2 by following these instructions.

 

Your watch could track extra steps for different reasons. I would recommend visiting this article and open the menu "Why does my Fitbit device count extra steps?".

 

The dominant wrist setting decreases the sensitivity of step counting and should reduce any over counting of steps when your body is not moving. Your dominant hand is the one you use for writing and eating. You can find this setting in the online Dashboard at fitbit.com > Settings > Devices > Versa 2 > Wrist.

 

For instructions on how to negate the extra steps, please visit this article and open the menu "How do I delete steps and floors in the Fitbit app?".

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes

Please stop replying with the standard reply above , it’s a glitch with Fitbit watch that I want rectified 

 

I’m getting extremely tired of this now 

Best Answer
0 Votes