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Versa 2 heart rate tracking issue

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‎06-25-2021 17:42 - last edited on ‎06-26-2021 06:16 by Fitbit Moderator

‎06-25-2021 17:42 - last edited on ‎06-26-2021 06:16 by Fitbit Moderator

My versa heart rate does not work like green light and all. It is also restarting itself repeatedly all day. I have soft/ hard restarted couple of times and still no change. Help me!

 

 

Moderator edit: updated subject for clarity

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‎06-26-2021 06:15 - last edited on ‎09-10-2025 12:45 by Fitbit Moderator

‎06-26-2021 06:15 - last edited on ‎09-10-2025 12:45 by Fitbit Moderator

@Lorenzo5027 Welcome to our Fitbit Community. Regarding the heart rate and self restarts issues that your Versa 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

I noticed that you contacted our Support team and they assisted you via phone and email. I'm glad to hear that a solution was provided and you will be back on track with a replacement unit soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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