Steps not syncing in challenges.

[Bquiggle]

My Fitbit will sync to my app but won't sync to my challenges. I've tried turning my phone on and off, getting out of the challenge and rejoin, disconnecting my Fitbit from the app and readding it and nothing is working. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Bquiggle, thanks for joining the Fitbit Community, it's great to have you on board! 

I appreciate your participation in the Forums and for sharing your experience with us. We're sorry to hear that your step total on your challenge isn't updating. Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

We also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

Thanks for your patience and understanding, if there's anything else we can do for you, please feel free to reply.