Versa not updating or syncing

[Rpuffmama]

My Fitbit Versa recorded data (sleep) correctly during the night.  In the morning, face info on Versa was the same numbers as the night before.   The datesnd time reset to the next day but info did not.  Now all info numbers are blank.  Info on phone app is correct and counting accurately.  I tried resetting my Fitbit, the app and my phone. Nothing is syncing to my Versa.   Any ideas as to what is happening?

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi, are you using a Third Party Clock Face? If yes, sometimes they behave strangly under the new Firmware version of Fitbit has removed it from the gallery. So, if you're using such a clock face, install one developed by Fitbit itself and restart your Versa. Hope this helps, good luck. 

[JuanJoFitbit]

@Rpuffmama Welcome to our Fitbit Community! I'm sorry to hear that your Versa's clock face doesn't update the data even though you have restarted it.

I would like to follow up and would like to know if the issue persists or if it got resolved after following the advice that shared @SunsetRunner.

As a side note, I'd like you to try a factory reset. To do so, on your device, open the Settings app > About > Factory Reset or Clear User Data. Make sure to sync your Versa before this process in order to avoid losing your data.

Once you've done the factory reset, please try setting up your Versa from scratch and monitor it in order to see if the issue gets resolved.

Keep me posted on the outcome! 

[Rpuffmama]

This worked. Thanks

Sent from my iPhone

[JuanJoFitbit]

@Rpuffmama I'm sorry for the late response. However, I'm so glad to hear that the issue was resolved. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!