Steps not syncing in my Work week challenge

[TawnyMcC]

I am most motivated by challenges and today I have logged almost 15,000 steps but in my Work week challenge its only saying I have 7,000 Steps. I should be in first or second place but I am in 5th because of this inaccuracy, super frustrating.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @TawnyMcC, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Gordon748]

could you tell me how to fix this as I'm out bursting my fat a## and getting beat by everyone 

[RicardoFitbit]

Welcome aboard @Gordon748, thanks for bringing this to my attention.

In order for us to move on, can you please send me more information about the issue you're experiencing with your device? Please share as many details you can, I'll be waiting for your reply.

Keep me posted. 

[Gordon748]

Hi @RicardoFitbit  whats been happening is when I'm taking part in a work week hustle I've noticed my step count per day on my dashboard is different for my step count on the challenge. for example I'm around 15,000 on the challenge but my week to date is nearer the 20,000. The challenge I am on is set for my time zone with a Friend who stay close to me in the same town.  Some weeks I'm 20 to 30 thousand steps out by the end of the week and it is driving my mad