Steps on Challenge not updating

[Baseballmom33_]

My actual steps on my app are not matching to my weekly challenge it is off by almost 4,000 steps to what I have done today.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Baseballmom33_, It's nice to see you again participating here in the Community Forums, welcome back! Sorry for the delayed reply.

Thanks for bringing this to my attention and the details that were shared in your post. Can you please let me know when was the first time you experienced this and how many times since then? Which mobile device are you using to check the Fitbit app? Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

We also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates. For more information, see our information about challenges please check this help article.

Let me know if you have any additional questions.