Steps per hour not syncing

[Kidperson30]

Versa says I got the hour. Even went over steps and did manual sync before hour was up. Fitbit app won’t acknowledge it if it happens in the last 10 min. What the heck? Is Versa not communicating in time? Stupid that it doesn’t auto sync since I have turned on that feature. I have to open the app to get it to sync.

Moderator edit: subject for clarity

[Samcowen]

For the past few days my steps per hour haven't been syncing. Everything else is syncing, steps, stairs, exercise etc. I've tried resetting my fitbit versa but no change. Advice would be gratefully appreciated. 

[BritaB1]

I am still having this problem. Has a solution been found yet?

[Samcowen]

Not a word! And now my exercise is not registering either. Sent from my Samsung Galaxy smartphone.

[manda5137]

My fitbit versa is doing the same thing and i have a samsung galaxy S10

[arat18]

My Versa did this today. Versa says 9 of 9 hours, app is showing 5 of 9 hours. Restarted the versa multiple times. Also has my calories messed up. Grrrrrr.

[rpspiker]

Still missing hours for me, yesterday Versa shows 14, IOS app showed 13.

I've powered the phone down, powered the versa down and restarted both, still won't sync all the hours.

If I close the app it warns it won't do continuous sync. But even with it is running all day when I click on the app the hours are not current. I have to swipe down and force a sync to get any hours to show.

Not "best in class" performance.

Moderator edit: personal info removed

[tamlynn1984]

It's been 2 months since anything has been said about fixing this, much longer after the first post. What's the deal? I like to keep track if everything and itdi be nice if the app matched what we see on our watches. Too many people are having the issue for it to not already be fixed. When will this happen?

[rpspiker]

Early last week my Versa lost its connection to my iPhone 7 Plus.  Not sure how or why but I had to go through the setup process with the code and all.  I also stopped carrying the old Fitbit One (as a backup). I have not had any issues with hours not syncing accurately since.  (It starts being an issue again I'm going to blame on you and my responding to this post. Just kidding.)  I really did not want to have to re-join the Versa to the iPhone, but if that's all it takes to fix it..great.

[tamlynn1984]

Thanks for the option. That was the one thing I forgot to try but I just did twice, last night and just now, still didn't work. There was no problem with it when I had my charge 2. Just started with the versa. 

[Astaria]

I've been having the same issue for a while. The total steps update but not the steps per hour. It will only show that I've done 250+ if I go over by a significant number, at least 50+ more steps than the goal. Then if I sync, it shows I did the 250+. Any less than that it will show completed on my Charge 3 but not in the app. 

[Marmar25]

I agree with you; It's time this problem should be fixed. My  watch is showing eleven hours and the app is showing eight. This has been happening now for some time. I find the active minutes is not working either. Regardless of how many minutes you have, after awhile the watch shows zero.  Confusing and frustrating. I like Fitbit, but this is too much now. I am really thinking about trying brand tracker.

[Astaria]

Interestingly, today it would not complete in the app no matter what. I rebooted my phone and when I opened the app, the missing hours completed. 

[Marmar25]

Hello Astaria (Jogger),
Thanks for the information.

[SunsetRunner]

My steps stopped syncing on Wednesday even though my watch has 9/9 completed. Also stopped recording my sleep over the last two days - on watch.

[Marmar25]

Hello Royce 2019 (First Steps),
Sorry I couldn't respond before.My sleep time is still working, but the active minutes are not working properly either.I don't understand what's going on with Fitbit. I'm trying not to notice that it is robbing me of my steps per hour and active minutes. Another member (I forgot the person's name) said they rebooted their phone and got back the hours. That didn't work for me; maybe you can try to reboot your phone and see if it works for you.

Good luck,Marmar25

[Furbabiesmomma]

Here is a screen score of my  dashboard everything but steps per hour have synced

[Kdog10]

My Fitbit verse just started to have this issue today! No matter what I do the steps won’t sync to the app. Not sure why the topic is listed as solved as it seems like Fitbit has just completely ignored the problem.

[Marmar25]

Hi Kdog10 (First Steps)
I agree with you; seems Fitbit is ignoring the problem . I thought the update would've fixed the problem for us, but no such luck. My next move is to disable the reminders. Before you could move the tile from the page, this last update does not allow that. Fitbit needs to fix the problems it is having before moving on to other things.

[Astaria]

It seems to mess up a different way every time which is the most frustrating part. Today I have to close the program and then restart it in order for the steps to complete. I'll seriously be looking into an iwatch in September...

[Marmar25]

Astaria (Jogger) 
I wouldn't blame you if you if you made a switch. I'm thinking of doing the same, this is too frustrating.