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Still Waiting on Replacement Versa 2

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‎06-25-2020 12:33

‎06-25-2020 12:33

I bought a new Versa 2 from Dillards.com. When I received the watch, it wouldn't turn even after charging it for 24hrs. I contacted Fitbit support and was told to ship it to their warehouse.  It's about to be a month of waiting and I have not gotten a notification nor my watch despite reaching out to support for an update. If I knew it would be this long, I could've returned it to Dillards for a refund or an exchange. I understand COVID has moved times back, but updates would be nice. This is very frustrating and making me nervous that I won't receive anything at all. 

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‎06-25-2020 12:35

‎06-25-2020 12:35

I bought a new Versa 2 from Dillards.com. When I received the watch, it wouldn't turn even after charging it for 24hrs. I contacted Fitbit support and was told to ship it to their warehouse.  It's about to be a month of waiting and I have not gotten a notification nor my watch despite reaching out to support for an update. If I knew it would be this long, I could've returned it to Dillards for a refund or an exchange. I understand COVID has moved times back, but updates would be nice. This is very frustrating and making me nervous that I won't receive anything at all. 

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‎06-25-2020 18:50 - last edited on ‎05-08-2024 09:36 by Fitbit Moderator

In response to Awash16

‎06-25-2020 18:50 - last edited on ‎05-08-2024 09:36 by Fitbit Moderator

Hi @Awash16 , a warm welcome to the Community! Thanks for letting us know about the situation. I'll be glad to help you further with the Versa 2. 

Support confirmed me that you contacted them. They still haven't receive any Information of the shipping team. I'll sent you a Pm requesting more information about the situation to have a closer look at it. 

Let me know if you haven't receive it. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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