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‎08-27-2022 10:05 - last edited on ‎12-18-2022 17:20 by Fitbit Moderator

‎08-27-2022 10:05 - last edited on ‎12-18-2022 17:20 by Fitbit Moderator

I have been waiting for over a week now for the correct team to get back to me about how to unlock my fitbit.  Every time I query, I get told to keep an eye on my inbox..has anyone else had this issue?!

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‎08-27-2022 10:10 - last edited on ‎07-13-2024 03:15 by Fitbit Moderator

‎08-27-2022 10:10 - last edited on ‎07-13-2024 03:15 by Fitbit Moderator

Hi @Feer87 - try posting on here your exact problem, or look for others who have had it and got it resolved - then you don't have to wait.

You can also chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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‎08-29-2022 12:34

In response to Guy_

‎08-29-2022 12:34

Hi, thank you! Yes, I  have chatted via the customer support app and on the phone, and I keep just getting told to watch my inbox for an email....it's been 10 days now. 

 

Basically, I bought a fit bit versa 3 brand new off a friend who had never used it, but when i try to set it up, it says fitbit locked contact customer support....

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