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Stop counting my steps

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‎02-16-2022 10:32

‎02-16-2022 10:32

My versa stopped counting my steps 4 days ago. I have done a reset and I've turned it off and on several times and nothing. What can I do?

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‎02-16-2022 17:25

‎02-16-2022 17:25

Do you mean your step count is staying at zero?  Any Mileage?  Other stats, calorie burn, heart rate, zone minutes, seem reasonable?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎02-17-2022 13:40

In response to JohnnyRow

‎02-17-2022 13:40

Steps at zero on mine, only showing calorie burn. No heart rate either 

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‎02-17-2022 14:13

In response to EKS

‎02-17-2022 14:13

@EKS wrote:

Steps at zero on mine, only showing calorie burn. No heart rate either 

I forget which models allow this, but check Settings to see if heart rate is turned off.  If calorie burn is constant all day, and the same every day, calories is probably your BMR (basal metabolic rate) which you would get even if not wearing it.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎02-17-2022 16:27

In response to EKS

‎02-17-2022 16:27

That is what is doing! 

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