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Stopped tracking active minutes

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‎07-09-2019 18:54 - last edited on ‎07-11-2019 17:29 by

‎07-09-2019 18:54 - last edited on ‎07-11-2019 17:29 by

My Fitbit won’t track my active minutes since the last update

 

 

Moderator edit: subject for clarity

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‎07-11-2019 17:27 - edited ‎07-11-2019 17:32

‎07-11-2019 17:27 - edited ‎07-11-2019 17:32

Welcome to the Fitbit Community @Dujaramillo. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing that your Fitbit stopped tracking your active minutes since the last update. As you know, the active minutes are awarded when the activity you're doing or logging is more strenuous than regular walking. Also keep in mind that active minutes are only recorded for activities that last 10 minutes or longer. For more information about how the active minutes are calculated, please see this help article: What are active minutes? 

 

I recommend to restart your watch as described in this help article. This will refresh your device internally. Please also confirm that your Fitbit app is up-to-date. In order to update the app you can follow the steps provided here.

 

Let me know how it goes! 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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