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Strava sync reduces step count

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‎10-03-2022 12:39 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

‎10-03-2022 12:39 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

I have a Versa 3 which I'm very happy with. I don't have any auto-recognised exercises turned on and prefer to use Strava to track my walks as the GPS doesn't drop out on my phone like it sometimes does on the smartwatch. My Strava activity later shows in my Exercise but I've found that when it appears I also lose around 250 to 500 steps from my profile for the day. This change also synchronises back to the Versa 3.

 

I've tracked three walks today and my daily step count is currently showing 15,402 on my dashboard and the Versa 3 but my Workweek Hustle challenge is showing the true count of 15,900 steps, I guess because it won't accept a lower number of steps once it is registered.

 

Screenshot_20221003_203440.jpgScreenshot_20221003_203453.jpg

 

Is there any way to fix this so that this doesn't happen?

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‎10-09-2022 11:06

‎10-09-2022 11:06

You need to talk to Strava.

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