Stress Management graph doesn't show up on Versa 2

[SunsetRunner]

Why is the stress monitor app graph not showing up on my actual fitbit (versa 2)? It keeps saying "data not available " wait 6 hours ??? I'm a premium subscriber and have had this fitbit a few days now and yes have the current updates .I can see the graphs fine on my phone app ...but not on my watch???help

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @SunsetRunner.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[Wiza]

Hi Bindybear,

I had the same issue and wanted to contact the app developer by clicking on that button in my Fitbit app. That button to me to a page with a manual in Chinese (I think...) and English which mentioned that for the app to work and graphs to show you need to keep the app active in the foreground for 6 hours. Pretty absurd if you ask me, but I'm trying that now going that it'll work.

Good luck!

PS: if anyone from Fitbit is reading along: why doesn't Fitbit have this function of continuous stress/HRV monitoring as a standard option? I had a Garmin device before which gave me graphs of stress levels during the day instead of just an average value for the entire day. I really expected that from my Fitbit device too. Am I missing something?

[EdsonFitbit]

Welcome to the Fitbit Community, @Wiza.

Thank you for sharing the steps you followed to resolve the issue with Stress Management graph.

There is a suggestion called "Add continuous stress monitoring on Charge 5". You are welcome to vote it and if there is any update, it should be communicated as soon as possible.

Have a nice day.

[Wiza]

Hi Edson,

Thanks for your suggestion! I have a Versa 2 watch so I'm not sure if that feature suggestion (for the Charge 5) would apply to me. I guess not. I'll have another look around at the community forum to see if the topic is already treated somewhere and otherwise post it as a feature suggestion for the Versa.

[EdsonFitbit]

Thank you for your response, @Wiza.

Some suggestions can apply to different Fitbit devices, but you can definitely make a new suggestion specifically for the Fitbit Versa 2.

 On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.