Stuck in Setup and Not Pairing

[MommaDP]

My brand new Versa froze during setup and will only display the initial setup screen. I was able to pair with my iPhone 8s initially, but now it won’t show up as Bluetooth discoverable. I have shut off phone, shut off Bluetooth, shut off Versa without success. Super frustrated! Help!

[NellyG]

Hi @MommaDP  That sounds very frustrating. Try the suggestions in THIS Help Article on set up problems. Please come back here if you continue to have issues

[MommaDP]

I tried everything in that article, as well as every other suggestion from across the internet. Nothing works.

[NellyG]

Thanks for confirming you have done all of that. I will flag your post for a moderators attention.

[Dixie4302]

I am having the exact same problem!!!  It is very frustrating I have tried every solution that is supposed to work multiple times and nothing.  I am lost without my versa!!!!!

[MommaDP]

It’s very frustrating to me! Finally invested in the Versa and haven’t even been able to use it yet. Wondering if I should have just saved some more and invested in an Apple Watch instead. I was so hopeful!

[AlvaroFitbit]

@MommaDP @Dixie4302 Welcome to the Fitbit Community! It's great to have you here!

I will gladly assist you with your Versa not working. Thank you for following @NellyG's instructions. Since the issue persist please let our Support team know so they can further assist you. You will get an email from them.

Let me know how it goes.