help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Stuck on 'Data not cleared Sync & try again'

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-11-2020 13:58

‎02-11-2020 13:58

My Fitbit Versa Lite was having problems with syncing to the app so I went to restart the watch to see if that'll help. This is when I got stuck on this screen with the big red X. I've looked through all of the forms and posts about this and tried restarting it again, removing the device from my phone/app, Bluetooth, and so on. I tried to do a factory reset and for some reason I can't get that to work and it just does a regular restart while I know I'm doing it how I'm supposed to. I've tried so many steps and I'm getting upset here because I've been really enjoying the watch. Any help will be appreciated on how to fix this issue, thank you.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-12-2020 10:26 - edited ‎02-12-2020 10:26

‎02-12-2020 10:26 - edited ‎02-12-2020 10:26

Welcome to the Fitbit Community, @SpiritDemon.

 

I am sorry to hear your Versa Lite is stuck on 'Data not cleared Sync & try again' screen. Thank you for your troubleshooting efforts. I am sorry that you are going through this situation, I totally understand how you are feeling. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

If you have any questions, feel free to let me know.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes