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Swapping back and forth versas

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‎07-08-2020 21:42

‎07-08-2020 21:42

I have a Versa and a Versa 2, when one is dead or low on battery I like to swith to the other so I am not watch free, I find that I have to add the watches each time I have to swith to the other...why does this happen in the app, why can't the app make the distinction and allow both watches to be paired like I had with my Charge and Charge 2?...would love if this was fixed as I would like to simply use my Versas...and being that they are different versions I am not sure why I have the issue where it dumps the other Versa when I want to use the Versa 2 or vice versa...

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‎07-09-2020 00:06

‎07-09-2020 00:06

Hi, and welcome to the Community!

 

As you are aware, Fitbit supports having multiple trackers connected to an account ... but there are limitations. Fitbit say:

 

"Note that you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Ionic, Fitbit Inspire series, and Fitbit Versa series, only connect one of these devices to your account at a time."

 

Taken from: https://help.fitbit.com/articles/en_US/Help_article/1715/

 

So, you are, unfortunately, not able to connect both a Versa and a Versa 2

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‎07-09-2020 00:06

‎07-09-2020 00:06

Hi, and welcome to the Community!

 

As you are aware, Fitbit supports having multiple trackers connected to an account ... but there are limitations. Fitbit say:

 

"Note that you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Ionic, Fitbit Inspire series, and Fitbit Versa series, only connect one of these devices to your account at a time."

 

Taken from: https://help.fitbit.com/articles/en_US/Help_article/1715/

 

So, you are, unfortunately, not able to connect both a Versa and a Versa 2

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