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Swipe feature not working

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‎07-11-2019 19:07 - last edited on ‎07-12-2019 17:52 by

‎07-11-2019 19:07 - last edited on ‎07-12-2019 17:52 by

I just received my replacement versa and this one doesn't seem to be working.  I got it all set up through the app, but when I go to use the touch screen isn't working.  So I can't access any of the features or stats by tapping or swiping.  I tried a shut down, but no luck.  Any help would be appreciated.

 

 

Moderator edit: subject for clarity

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‎07-12-2019 17:55

‎07-12-2019 17:55

Welcome to the Fitbit Community @akoenes. 

 

I appreciate your participation in the Forums and sharing the issue you're having with your replacement Fitbit Versa not responding to touch or swipe. I appreciate your troubleshooting efforts. Upon checking with our support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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