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Swipe unresponsive

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‎12-08-2019 15:14 - last edited on ‎12-09-2019 14:31 by Fitbit Moderator

‎12-08-2019 15:14 - last edited on ‎12-09-2019 14:31 by Fitbit Moderator

bought my versa2 about 2 months ago and now it won't let me swipe the screen  no more 

 

Moderator edit: Subject for clarity 

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‎12-08-2019 15:16

‎12-08-2019 15:16

bought my versa2 about 2 months ago and now it won't let me swipe the screen  no more 

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‎12-09-2019 14:30

‎12-09-2019 14:30

Hi @heidi2355, welcome to the Community Forums!

 

Thanks for bringing this to my attention, certainly your Versa 2 is not working as the way it was designed. If you haven't already done so, I recommend you to try our restart process following the next steps:

 

  1. For Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Keep me posted and let me know if you have any additional questions. 

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