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Sync and notifications issue

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‎07-27-2019 09:01 - last edited on ‎07-28-2019 13:45 by

‎07-27-2019 09:01 - last edited on ‎07-28-2019 13:45 by

Hello!

My Huawei p20 pro losing sync with my Versa all the time. Suddenly I don't get any notifications anymore. Need to sync in app or restart my phone. Like every 20 minutes. WHY?!

I have sync all day, all the time, all notifications on and everything. 

Please help me with this or I will return my new watch, but I like it and want it to work like it should... 

 

 

Moderator edit: subject for clarity

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‎07-28-2019 13:51

‎07-28-2019 13:51

Welcome to the Fitbit Community @Marieana. 

 

Congratulations on your new Fitbit Versa! Thank you for sharing the difficulties you're experiencing with syncing your device with your Huawei p20 pro phone and receiving notifications. I am sorry to hear you are going through this situation, I totally understand how you are feeling as you like the watch and would like to continue using it. I recommend checking these tips to improve syncing with your device: What should I know about using the Fitbit app on my Android device? Move on to troubleshooting steps if the issue persists: Why won't my Fitbit device sync?

 

Usually a missing requirement is the cause of the issue with notifications and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Please try these troubleshooting steps if the issue persists. 

 

I'll be around if you need further help!

 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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