help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sync problem after last firmware update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-10-2020 08:19

‎08-10-2020 08:19

I have been having problems syncing the Versa II after I finally did the firmware update last week.

I am syncing with a Samsung tablet. It had worked well until a few days ago.

 

The problem is "device not found" when I launch the fitbit app.

If I restart the Versa II then sync works.

Annoying.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎08-10-2020 13:37

‎08-10-2020 13:37

Consider yourself lucky yours will sync after turning it off and back on. Mine hasn’t sync’d properly since the new update and not at all since Saturday no matter what I try. To top it all off, the clock is 3.5 hours slow. 
you would think Fitbit would be able to put out a statement saying @@we know we screwed something up, but we’re working on fixing it”. But it’s just crickets chirping from them. 

Best Answer

‎08-10-2020 15:25

In response to Mmereth

‎08-10-2020 15:25

Mmereth,

I had delayed the last update for a long time and finally applied it hoping that they had fixed the problems. I was wrong.

 

Did you try calling them? In the past they have done free replacements sometimes after an update bricks the Versa II.

Best Answer
0 Votes