Sync problems with my Versa

[Loulou0202]

Hi there I’ve got a problem syncing my versa with my app 

I’ve checked app is up to date and it’s asking me to update my versa but it  just keeps searching and doesn’t seem to find my device. 

Move also plugged it in so it’s charging too 

many help is gratefully received  

[SteveH]

The usual things to try when you get syncing / connection issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: How do I restart my tracker?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[JuanJoFitbit]

@Loulou0202 welcome to our Fitbit Community! Regarding the syncing issues that you are experiencing with your Versa, I'd like to follow up and would like to now if the issue persists or if it got resolved after following the troubleshooting steps that shared my friend @SteveH.

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response! 😀

[bakejac]

your not the only one their I have the same issue too my band doesn't what to sync and they what to before like I worn my band ever day & I raely have any issues now I do I even turn my phone off & reinstalled the app & nothing

[ElMarty]

I am having similar problems.  I have reset in every suggested way over the past week and it is no longer consistently syncing with my phone or even counting steps or staying on.  It will just restart without me doing anything.  I have only had this since June and I purchased one for both my father and I.  Needless to say I am very disappointed as I bought mine for work.  Please help!

[SteveH]

If it's restarting on its own then it sounds more serious than a syncing issue. I would contact customer support.

[SteveH]

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@bakejac wrote:

your not the only one their I have the same issue too my band doesn't what to sync and they what to before like I worn my band ever day & I raely have any issues now I do I even turn my phone off & reinstalled the app & nothing

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@bakejac have you tried the steps in post #2 in this thread? If they don't work for you then it's best to contact customer support.

[ElMarty]

Thank you