The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
Please give us some more information. Is step count totally zero? Or do you think it's not accurate? Are you looking at the number on the tracker itself or on your phone's app?
Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.