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Syncing Versa and Oppo A3s

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‎06-18-2019 03:14 - last edited on ‎06-19-2019 05:17 by Fitbit Moderator

‎06-18-2019 03:14 - last edited on ‎06-19-2019 05:17 by Fitbit Moderator

How can i add my device to the list for it to work with fitbit versa? As oppo a3s is not a compatible device

 

 

Moderator edit: updated subject for clarity

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‎06-19-2019 06:23

‎06-19-2019 06:23

@shaval685 It's great to see that you've visited the Fitbit Community!

 

Let me help you syncing your Versa with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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