Syncing difficulties with Google Pixel 2XL

[WigglesGRN]

Almost daily I have to reboot my Pixel 2 XL to get it to sync with my fitbit, when syncing it comes up "no device found" then if i reboot my phone it syncs straight away. I have removed the tracker from the app and repaired, reinstalled the app and even factory reset my phone all to no avail.

Anyone else have this on an almost daily basis?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @WigglesGRN, welcome to the Community Forums! Sorry for the delayed reply.

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[WigglesGRN]

Thanks for the reply, I know how the sync works. 

The reason I got my Fitbit versa is that when I had a HR it would sync all day no problems and give me notifications etc. Now i have notices that i have to have a valid internet connection (why I don't know as its just a Bluetooth device syncing to my phone). 

So what you are telling me is that because of Bluetooth not being fully supported or that I don't use an IOS device I have to put up with subpar syncing?

[RicardoFitbit]

Your update is appreciated @WigglesGRN, sorry for the delayed reply.

I appreciate the details that were shared in your post. Let me share with you that your Google Pixel 2XL is listed as a compatible device with our products and services, this means that the functions of your phone (including the Bluetooth connectivity) were tested and approved by specialized teams here at Fitbit, therefore, you should not experience any connection difficulties or use an iOS device. That said and to move forward with your concern, can you please let me know if the troubleshooting steps that were shared on my previous post were tried? You can also try the following ones:

1. Restart your Fitbit.
2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
4. When the mobile device is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
5. Go on the app and try setting up the Fitbit as a new device.

I'll be waiting for your reply if you require further assistance.

[WigglesGRN]

Hi Richard,

As I said in the OP I have already tried everything listed to the extent of even factory resetting my phone you guys must have done something to the app as in the last few days I have not had to reboot my phone. 

Please remember I'm running stock Android from Google so I will be on the latest version each release, if the app is delayed in updating it will cause issues. I would not expect that from Fitbit who have a massive RnD arm but also as you are now owned by Google it should be a no brainer

[Kim4]

I agree with Richard. I also have had a Google Pixel 2XL for the past three years, and it will only sync to an HR or HR Charge. I tried upgrading to a Fitbit 3, and it would not sync. It also won't sync to an Alta. It's very frustrating.