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Syncing difficulties

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‎12-02-2019 11:20 - last edited on ‎12-03-2019 12:41 by Fitbit Moderator

‎12-02-2019 11:20 - last edited on ‎12-03-2019 12:41 by Fitbit Moderator

Fix your syncing issues!

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎12-03-2019 12:41

‎12-03-2019 12:41

Hello @SunsetRunner, welcome to the Community Forums!

 

If you're experiencing syncing difficulties, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎12-03-2019 13:51

‎12-03-2019 13:51

+1

Maybe Fitbit should spend some time developing some firmware that is reliable and can actually sync for a week without having to reboot the device!

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‎12-04-2019 17:18

In response to SunsetRunner

‎12-04-2019 17:18

Hi @SunsetRunner, welcome aboard. 

 

Thanks for taking the time to share your thoughts and feedback with us, please note that we are always striving to improve the Fitbit experience with our products and services, therefore, the comments that were shared on this thread are helpful for us to evaluate our procedures to make sure that we are delivering what our users want and need.

 

If you're experiencing syncing difficulties too, please take in consideration the troubleshooting steps that were shared on my previous post and let me know how it goes.

 

I'll be around if you have any additional questions for me to answer. 

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