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Syncing issue Versa

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‎08-09-2019 10:15 - last edited on ‎10-22-2021 16:45 by Moderator Alum

‎08-09-2019 10:15 - last edited on ‎10-22-2021 16:45 by Moderator Alum

After the latest bug fix update, my Versa has completely gone haywire... Its has spotty time sync and regular sync.

 

I have:

 

  1. Deleted and reinstalled the Fitbit Android app
  2. Rebooted the watch over and over again.

Do I need to reset the watch to factory settings? If so, how?

 

 


Moderator edit: subject updated for clarity

 

 

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‎08-12-2019 13:08

‎08-12-2019 13:08

Welcome to the Fitbit Community @tstrike34. I am sorry for the delayed response. 

 

I am sorry to hear about the syncing difficulties you're experiencing with your Fitbit Versa after the latest update. Thank you for your efforts to resolve the issue and sharing the steps you've tried. You can confirm the complete troubleshooting steps in this help article: Why won't my Fitbit device sync? Find the steps to do a factory reset here. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. I appreciate your time and efforts. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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