Syncing issue

[Lauren2020]

I've had my versa for a year and it has not had any issues yet but now it won't sync for the update. I have tried turning Bluetooth on and off and it won't work. It has full battery but i can't figure it out.

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com