Syncing issues with Music on Versa 2

[EllenCF]

I have owned a fitbit for several years. Syncing music has been a nightmare from the beginning-- overly cumbersome, time-consuming, non-intuitive, and frequently malfunctioning. I finally was able to get a playlist downloaded a few years ago and never have wanted to mess with it. Several months ago, I tried to sync new music, and despite dozens of attempts, following every single solitary troubleshooting steps, I finally had to call Fitbit techs. Again, despite many many hours on the phone with multiple people, still no satisfaction.

I just ordered an Apple watch. I'll be happy to pay a premium for a functioning watch -- but more importantly, I will finally get reasonable customer service.

[MarreFitbit]

Hi there @EllenCF!

We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. If you have any questions about the resolution of your case, feel free to contact them back for a further explanation of the information you were provided or you can also check our warranty policies here for a better understanding.