Syncing issues

[NoxidLP]

I use an iPhone on a daily basis, and as of yesterday have had problems with syncing my device in the morning. I almost always have to either restart the Versa 2 or remove and re-add my device. Has anyone else had this problem? I've never had a problem syncing in the past. 

Thanks for any advice/help! 

[sam05]

I have similar issue with my Versa Lite - unable to sync with fitbit app. tried restarting and re-pairing multiple times including logging off and log back into the app - called customer service and no luck. They suggested me to purchase a new fitbit because my current device is out of warranty period:(

[Cheryl5187]

• I am having the same issue with this new FitBit. Never had a bit of trouble with the old one. Can’t sync 3 or 4 days a week. Very frustrating. 

[CindyMFitbit]

Hi there @NoxidLP. Welcome to the Fitbit Community @sam05 and @Cheryl5187. 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. 

@NoxidLP and @Cheryl5187 I recommend confirming our complete troubleshooting instructions in Why won't my Fitbit device sync? 

@sam05 I'm sorry for the experience and thank you for taking the time to provide your feedback and for your help in trying to resolve this matter. Our team is always working on improving our devices and user experiences, and your comments are always welcome. 

See you around.