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Technical error with my replacement

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‎09-21-2019 01:25 - last edited on ‎09-30-2019 17:38 by

‎09-21-2019 01:25 - last edited on ‎09-30-2019 17:38 by

i am getting the very distinct impression from everything that happens with fitbit:

 

the long delays in getting a mod answer in here (*if* you get one)

the long repetitive troubleshooting (1 hour in my case) over the phone

the lack of information when you've selected to have a replacement

 

all leads to the feeling of trying to tire you out so you'll just go away and buy another device from them

 

i have a replacement versa meant to have been ordered on the 18th but today i get told i have to fill the form in again and wait upto another 7 business days which means i could be waiting past this weekend, the 5 working days of next week, the weekend again and then the following monday and tuesday.

 

 

Moderator edit: subject for clarity

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‎09-30-2019 17:37 - edited ‎09-30-2019 17:40

‎09-30-2019 17:37 - edited ‎09-30-2019 17:40

Hi @mcguyver123, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing your feedback and experience. I am sorry to hear about the inconveniences with your replacement. I totally understand how you are feeling. Our team is always working on improving our devices and user experiences, and your comments are always welcome. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

 

If you have any questions, feel free to let me know.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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