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Versa lite decreasing step count

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‎09-19-2019 21:59 - last edited on ‎09-30-2019 10:40 by Fitbit Moderator

‎09-19-2019 21:59 - last edited on ‎09-30-2019 10:40 by Fitbit Moderator

I just got a brand new Versa Lite after my Versa screen died suddenly this week. It arrived today, I installed it and did the firmware update I was prompted to do. Then, I continued to watch as my steps decreased every single time I synced.

 

WHAT??? I had 19,000 steps, and it went down to 17,857. Then, I worked back up to 18,500, and it synced back down to 17,857. What is going on? Why do I have the worst luck with Fitbit? This is my last attempt before I switch over to Garmin...

 

I've had multiple Fitbits over the last 6 years. The Blaze and Versa are a great concept, but I'm disappointed with how many issues I've had. I used the 40% off coupon since my screen died after the warranty, and just got the Versa Lite. Not even 5 hours in, I already want to take a hammer to it.

 

I shut it down, factory reset it, updated the app, uninstalled and reinstalled the app, installed the firmware update. I've done it all.

 

Any ideas as to why my step count would decrease??

 

 

Moderator edit: updated subject for clarity

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‎09-30-2019 17:20

‎09-30-2019 17:20

Welcome to the Fitbit Community, @SeaZenTopia. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the accuracy issue you're having with your new Fitbit Versa Lite. Thank you for your troubleshooting efforts, I totally understand how you are feeling. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts. 

 

I'll be around if you need further assistance. 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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