Terrible customer service

[Dangerlloyd]

My Fitbit versa 2 became unresponsive (doesn’t turn on/charge) and I saw online that many other people have had the same issue. It’s a glitch and no fault of my own.
I contacted their support and was told that I was still in the warranty period and to send in my device to be fixed. 
Due to the pandemic I was not able to send it in right away and when I did I was told it was no longer in the warranty period and then when I asked to have my device returned to me was told that they weren’t even going to send it back. 
This is awful customer service. If I was so close to the end of my warranty period why would the representative not tell me that in the first place and also, this is my property. Send it back to me, repaired or not. 

[JuanFitbit]

Hi @Dangerlloyd , thank you for your post and feedback. I've forwarded it to the right department. 

I get where your feelings come from, but be sure that your feedback hasn't gone unnoticed. 

I also informed our Support team. They told me that they are verifying your case. 

Please keep me posted.