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Text alerts not working on Versa

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‎01-18-2020 17:45

‎01-18-2020 17:45

Fitbit needs to fix the problem with Versa not working with text messages notifications ASAP or I will have to go with another option like an Apple Watch & Fitbit will definitely lose customers. 

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‎01-18-2020 17:54

‎01-18-2020 17:54

Hi @Ray10B , have you updated your Versa to the newest version? If yes, this is the cause of this problem. If you're using a Samsung device, you will certainly have this issue. Fitbit is aware of this problem and working on a fix for it, regards kuzibri

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‎01-23-2020 07:15

In response to SunsetRunner

‎01-23-2020 07:15

I’m trying to wait for them to fit the problem but it is becoming very annoying. 

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‎01-23-2020 07:33

‎01-23-2020 07:33

I am in the same situation- Fitbit has promised a solution for this issue with no time frame as to when we receive it.  Basically they have told me that it is too late for a refund- the time passed while I waited for the fix that was coming "soon".  

This is a very poor example of customer service and support.  I am with you in looking at the Apple Watch now.

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