Text messages not coming through my Versa 2

[AF3]

Help! I’m only receiving Facebook messenger and call notifications. I’ve tried the help chat FIVE times and even got an email from support with literally the same steps in it as the support chat gave me. I really love my Fitbit but would like for it to work properly. SO FRUSTRATING ready to give up and buy an Apple Watch. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @AF3. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

While reading your post I was wondering (as you have an iOS device) if the text messages your Versa 2 is not receiving are iMessages? I also have an iPhone and had a similar trouble with those messages, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". If this steps don't work for you, please confirm you've followed all tips and recommendations provided here Troubleshooting quick tips for iPhones.

If the above doesn't work, please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Thanks for your understanding. See you around! 

[AF3]

THANK YOU!!!!!! It works now!!!! Thank you so much!!!!!

[MarreFitbit]

@AF3 Amazing! I'm glad to hear that the steps recommended did the trick. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!