Text notification stopped working

[MrsJT5]

Today is 9/19 I just got the new Fitbit versa 2 on Sunday (9/15). Have been really excited about the watch and it was working great. Now the issue of Bluetooth connection had come up. I used to be able to receive text message notifications on the watch and reply. I now CAN'T. I've gleaned that this has something to do with the fact that the Bluetooth connection between phone and watch isn't working. I also can't set up saved music on the watch via music app for the same reason. 

I've tried all the trouble shooting methods that I could find and think of.

Need help ASAP. I'm very disappointed that this happened. I also noticed that this started happening sometime around the setting app update. Not sure if it's correlated but I'd like a quick resolve to this issue.

[NellyG]

Hi @MrsJT5 What phone are you using? Is it on the Supported Devices List

Try the suggestions in THIS Help Article on Notification issues

[Ganoe]

I’ve tried everything and can’t get text or calls to show up on watch. It was working at one time. Please help. 

[Heather-S]

@Ganoe Have you tried performing a restart of your Versa 2?  Is your phone on the supported devices list that Nelly posted?

[MrsJT5]

Galaxy S8

[MrsJT5]

I'm using a Galaxy S8 and it is supported. But I actually got it to work by uninstalling and reinstalling the fitbit app. 

[MrsJT5]

So after doing all the trouble shooting steps that was directed, someone suggested uninstalling and reinstalling the fitbit app and it worked for me! 

Try these links: 

https://help.fitbit.com/articles/en_US/Help_article/1979

https://community.fitbit.com/t5/Versa-Smartwatches/How-to-use-Versa-Bluetooth-vs-Versa-Bluetooth-Cla...

[Ganoe]

Thanks for your help. It is working now.

[JoyceWalczak]

I have the same issues. I have to keep turning Bluetooth on and off on my phone to work.  Then it loses internet connection.  My Samsung Galaxy is 7.1, so supported.