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Text notifications-Versa

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‎10-01-2019 05:53

‎10-01-2019 05:53

A couple of weeks ago I just stopped receiving text notifications on my versa. Reset my phone I've reset the app. Is there a known issue or is there something I am missing?

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6 REPLIES 6

‎10-01-2019 06:19

‎10-01-2019 06:19

It's a known issue. There's a 13 page thread in Community from many of us who lost our text notifications with the recent "update."

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‎10-01-2019 06:19

‎10-01-2019 06:19

I'm having the same issue.  I've done all the "fixes" I can find but still do not receive texts or emails.  This happened just after a fitbit update.  I've been waiting on any response from fitbit for about a week now but still nothing.

 

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‎10-01-2019 07:01

In response to THODGINS00

‎10-01-2019 07:01

Unfortunately, Fitbit isn't responding - at all - to the posts in this thread, not even a "we're working on it." Very poor customer service.

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‎10-01-2019 09:40

In response to Fit2walk

‎10-01-2019 09:40

Is there any resolution in the thread that you mentioned? It's so frustrating!

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‎10-01-2019 10:18

In response to Jennie1014

‎10-01-2019 10:18

I haven't seen a resolution yet. No messages from Fitbit about what they're doing or when they expect a resolution.

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‎10-01-2019 10:34

In response to Fit2walk

‎10-01-2019 10:34

I actually lost text message notifications BEFORE the latest update.  A few days after text notifications stopped working, the firmware update came out and I thought that was going to be the fix... clearly, that's not it.  Text and call notifications are the #1 reason that I wear a smartwatch, so this is a huge bummer.

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