Text notifications are not coming through my Versa 2

[marz29]

Hello!

I am very sad that I used to get text notifications on my versa 2 and then I updated my software on my iPhone 11 a few months ago or longer and the feature has since then stopped working. I receive calls but not texts. I have called Fitbit support several times; They all have me do the same things and absolutely nothing has worked. Is it an issue with my phone? I do feel I have tried everything. I even purchased a new Fitbit the versa 4 hoping that would fix the issue but the issue still persists. Can anyone please help! I love Fitbit and just want it to work for me the way it is intended. Thank you!!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @marz29. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since you're an iOS user, I was wondering if the text messages that your Versa 2 is not receiving are iMessages? I also have an iPhone and had a similar trouble with those messages, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". If this steps don't work for you, I suggest taking a look at the help article: Troubleshooting quick tips for iPhones.

[marz29]

That worked! I can’t thank you enough! I will now be able to use my new watch and not have any issues. Thank you so so so much!

[MarreFitbit]

@marz29 You're very welcome! I'm so glad to hear your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!