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The Fitbit app shows stats blank-Versa 2

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‎03-09-2021 05:55 - last edited on ‎03-10-2021 12:15 by Fitbit Moderator

‎03-09-2021 05:55 - last edited on ‎03-10-2021 12:15 by Fitbit Moderator

Since I got my versa 2 a week ago my stats on my dashboard have always shown blank. I’ve read numerous answers & tried them all & nothing has worked.

 

I’ve deleted & reinstalled the app.

Offloaded the app.

Force closed the app.

Signed out & back in.

Restarted my phone.

Ensured the latest update is installed.

Ensured my watch & phone are synced.

 

Nothing is working?? I have an iPhone 11 & versa 2.

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎03-10-2021 12:13

‎03-10-2021 12:13

Welcome to the Fitbit Community @kirstylouise92.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2.

 

In addition to the troubleshooting steps performed, please set up your watch as a replacement device:

 

  1. Tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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‎03-10-2021 12:40

In response to EdsonFitbit

‎03-10-2021 12:40

Hey thanks for the reply, however I have just tried this but still no luck
☹️
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‎03-10-2021 17:10

In response to kirstylouise92

‎03-10-2021 17:10

Thanks for your response @kirstylouise92.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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