The battery of my Versa is lasting less than 2 days

[Ynott]

I've been having alot of issues with my Versa. One of which is battery life of only 27 hours. I was told to charge phone and record syncs, still charge lasted only 27 hours. NOW Support says to charge for at least 2 hours even if watch reads 100%. Hopefully this info is helpful to someone.

Moderator edit: updated subject for clarity and format. 

[Gauthegreat]

the only fitbit watch face that drains battery is the Bitmoji face. Maybe try asking for a replacement?? My Fitbit Charge 2 once broke and they sent me another one. Try chatting with them. 

That's werid. That happened to my old Fitbit Charge 2 as well. Maybe try to get a replacement?? 

maybe try a chat with customer service?  I did that when my Charge 2 broke and it worked.

Moderator edit: merged reply

[dekkal]

Yes... And yesterday evening my wife's versa was at 44%. She went to do a workout and about 12 minutes later the watch was dead. Wouldn't respond at all. Had to put it on the charger. It had lost the workout completely. 

[hoosiermama0305]

My battery had been running down quickly for a few days, then on Wednesday it shut itself off, turned back on only to stop on the Fitbit logo. It said it needed a firmware update which I did for 2 days!!! The face stayed frozen on the logo and would never clear off. Luckily Fitbit is sending me a replacement even though I have had it for a month over 365 days.

[Goodog]

I had a replacement sent to me a few wks ago it was just the watch
ratteling round in a big box so don't expect a complete replacement in a
box as I was expecting a complete replacement not just the watch with no
strap

[hoosiermama0305]

They already told me that’s all it would be which is fine.

[Honeygirl808]

I have an update on my status. After following instructions to fully charge my watch and sync throughout the day, I emailed customer service back and they reviewed the logs. It looks like there was an issue with the watch (not sure what, they didn't say) that would normally be covered under warranty,  but I was at 13 months after original purchase. I did purchase the extended 2-year warranty (Square Trade) and was directed to file a claim with them.  I was told by Square Trade that the issue should be covered under the original 12-month factory warranty by Fitbit and they denied my claim.  Neither Fitbit nor I believe that Square Trade's claim was correct. However, as a one-time courtesy exception, Fitbit has offered to replace my watch for free.  I have not received it yet and I'm hoping that it's not a refurbished watch, or one that is just rattling around loose in a box as I've seen other people mention.

[BKauffman]

Same here!  Mine has always lasted 4 days.  All the sudden a week ago I had to start charging every day.  I'm lucky if it makes it a full day.  Very annoying!

[Gauthegreat]

Doubt that it is refurbished, but I believe they will only give u the watch, with no band. Im not sure if it will be in an insecure box.

[Goodog]

I use 1 called my dyslexic steps that is clear & has a tiny bit of colour {the heart rate) 

[MarkRhys]

Still waiting on my replacement, delay due to some supply issue.

Now my Fitbit is dead and doesn't charge at all. Charged it this morning, fine all day till late afternoon and noticed it wasn't turning on. Now doesn't charge.... Gotta wait for my replacement now.

[dekkal]

My wife got in touch with Fitbit about the problems we were having with the battery life. They checked the records and agreed there was a problem. Mailed out a replacement so that's good.

[Goodog]

That's good to hear they did the same with mine

[Goodog]

I hope you get it soon if not get on 2 them to make sure you get it Don't
give up The less they hear from you the longer it will take

[MarkRhys]

Got my replacement, defo a refurb unit.

As long as it holds its charge without Fitbit telling me to turn off every feature, them I'm ok with it being a refurb.

[Goodog]

I hope it's OK

[LiliyaFitbit]

It's nice to see you around @Gauthegreat @dekkal @Gemini1656 @hoosiermama0305 @Goodog @Honeygirl808 @BKauffman @MarkRhys . I am sorry for the delayed response. 

@Gauthegreat @Gemini1656 @Goodog thank you for your input and helpful advice. 

@dekkal @hoosiermama0305 @Honeygirl808 thank you for sharing the details of the issue with the Fitbit Versa. I appreciate your troubleshooting efforts. Thanks for taking the time to get in touch with our Support Team. I'm glad to hear that you'll receive a replacement. 

@Honeygirl808 @MarkRhys depending on available inventory, we sometimes issue factory-certified refurbished products as warranty replacements. These are typically products that were returned to Fitbit unused for reasons like wrong size and wrong color. These products are tested and determined to work like new, with minimal wear and tear.

@MarkRhys I appreciate your time and patience and hope you continue enjoying Fitbit experience with your replacement device. 

@BKauffman thank you for sharing the details of the issue with your Versa's battery. I totally understand how you are feeling and would like to confirm if you've contacted Customer Support regarding this already? 

I'll be around if you need further assistance. 

[BKauffman]

Thank you. I just talked to a moderator today that is supposed to have support email me.

Moderator edit: personal info removed

[dekkal]

Replacement Versa arrived today and just finished setup. Better half is happy now. See how this goes. Thanks to Fitbit  staff involved.

[dekkal]

Battery life is way better now on the replacement Versa! Better half is thrilled....

[Goodog]

Good to here mine seems OK now to Just hope it stays OK.