The battery of my Versa is lasting less than 2 days

[Ynott]

I've been having alot of issues with my Versa. One of which is battery life of only 27 hours. I was told to charge phone and record syncs, still charge lasted only 27 hours. NOW Support says to charge for at least 2 hours even if watch reads 100%. Hopefully this info is helpful to someone.

Moderator edit: updated subject for clarity and format. 

[LiliyaFitbit]

Thank you for your replies @BKauffman @dekkal @Goodog. I am sorry for the delayed response. 

@BKauffman thank you for the update. I could see that our Support team got in touch with you and helped you resolve the issue. I appreciate your time and efforts. 

@dekkal I am happy to hear that the battery life on your replacement device is better. 

@Goodog thank you for sharing that your watch is working fine now. 

If you have the time, be sure to post in our Discussion boards. Lots of different topics to talk about with other Forum members.

Enjoy the Fitbit experience. Keep on visiting the forums!

[Goodog]

I spoke to soon my replacement versa has decided its not going to charge
now I get back on to customer services & see what they say this time I'm
seriously thinking of changing brands now it's a pity as I like the versa

[TildaM]

Just face reality and realize it a pretty bought an expensive hunk of junk that you are better off with replacing with a device that actually works!!

[MarkRhys]

How long did you have the replacement before it's broken again?

[LiliyaFitbit]

It's nice to see you around @Goodog @MarkRhys @TildaM. I am sorry for the delayed response. 

@Goodog thank you for sharing that you're experiencing difficulties with charging your replacement device. I understand that you like your Versa and would like to continue using it without any issues. A few factors can cause your watch to stop charging and I recommend following these steps to resolve the issue: Why isn't my Fitbit device's battery charging?

@MarkRhys @TildaM thank you for your participation in the forums. 

If you have any questions, feel free to let me know.

[Goodog]

I've sorted the charging problem but now it won't sync I've done all the usual restarting it & restarting blue tooth turned everything off & deleting app & starting all over again It's such a pity 

[LiliyaFitbit]

Thank you for your reply @Goodog.

I am sorry to hear you continue experiencing issues with your device. Thank you for letting me know that you've resolved the charging problem. I appreciate your troubleshooting efforts and recommend confirming the complete steps to resolve the syncing issue here. 

Keep me posted on the outcome! 

[icebethy]

My Versa is lasting just under 24 hours, having spoken to your twitter help, they stated my case is an issue and I would be contacted by email, yet I still haven't almost a week later. I had a versa that had lasted over 5 days then one day it lost its charge in two days and its been slowly draining since then. My old charge 2 never had a battery issue, I only changed due to my charge 2 being stolen so thought it would be nice to try a different line (having had the charge hr before the charge 2). So instead of getting a charge 3 I thought having more of a smart watch would be good. Although I refuse to turn all the advantages of having the watch turned off. I wish it lasted longer as having to charge everyday is a nightmare but why spend the money for all these features to only have to turn them off, yet charging everyday is becoming tedious

[miffy888]

I am also waiting for a reply from Customer services .

Really does seem that this is a big problem and I hope I hear from them soon as I am so fed up charging it every day

If there is a moderator who reads this please add me to the list of customers waiting for a response

[TildaM]

@icebethy @miffy888

I got a similar message on this forum months ago. I am still waiting to be contacted.  I've emailed, called and tried through here but have gotten no where! Well I have had a bunch of my posts deleted by the forum moderator's and I have tried to call several times only to have people be rude.

I still have my original box and paperwork. But I haven't found anything that absolutely says I have to charge it via a computer. None of my other Fitbits had to be charged via a USB port on a computer.

I purchased a  brand new surge protector that has both USB ports and regular plug in slots and it is UL approved.  As soon as we hit that point in the questions bang they get all snippy and rude. But they always ask if I am using a UL surge protector and then get snotty.

Well I stayed at a friend's place that had a

computer and guess what charging it via her computer did nothing different as far as how long the battery life lasts. I won't purchase another Fitbit product after this.

---

[miffy888]

Wow. That sounds like a dreadful experience and certainly not what one would hope for.

Mine too is under warranty

This really doesn't look good does it?

[icebethy]

I only bought mine the end of may! its annoying as my fitbit charge 2 had brilliant battery 2 years down the line!

[miffy888]

I called to customer support directly and have arranged to have a replacement so fingers crossed that this will be better

Suggest you call instead of email or twitter as this was the fastest response route

[hoosiermama0305]

I have had my replacement for about 2-3 weeks and things are good. I did notice that one of the clock faces did run the battery down quicker (3-4 days) than my current one (6+ days). I also agree that you need to call Fitbit directly as emails get lost in the shuffle.

[RoxieMom]

I'm having the same problem.  Had the Versa for 10 months.  I used is swimming for the first time about six days ago, and then used the hiking exercise feature two days ago.  After the hike, the charge drained very quickly.  Have had to recharge a couple of times - now it won't charge at all.  Seems to be dead in the charger.

[DB1970]

Hi

ive had my new Versa for 2 weeks.

battery is awful.

i don’t have any alarms set or any notifications.

All day sync is off, wrist off.....you name it .... I have it all off.

Fully charged yesterday afternoon, including another 2 hours on top.

Put it on for bed for my sleep at 100% and I wake with it on 56%.

Help.....what is the point of all these functions if I can’t use it?

Wow.....

Just reading all the complaints.....

It seems I need to get a replacement. Is the Versa really that bad?

Moderator edit: merged reply

[RoxieMom]

I love my Fitbit, when it was working efficiently. The battery would last about four days and I used sleep mode. I started an online chat with support for my recent problems. They were great. Sent my device in and a replacement is on the way. Definitely worth the effort of you are still under one year warranty. We'll see how it goes and hope it lasts more then ten months.

[DB1970]

Hi Roxie

Thanks for replying.

Onky had it since 17th July.

Ive done all updates and basically not used any functions. Also got the most basic clock face too. I’ll call them and hope they can sort it.

Thanks

[TildaM]

No, it's worse, much worse than you can imagine! You purchased yourself an expensive piece of worthless junk!!!

[TildaM]

Really??? What's your secret?? I bet you get a refurbished replacement! Mine isn't a year old and all I've gotten is rudeness and Moderators on here censoring me and deleting my posts!