The battery of my Versa is lasting less than 2 days

[Ynott]

I've been having alot of issues with my Versa. One of which is battery life of only 27 hours. I was told to charge phone and record syncs, still charge lasted only 27 hours. NOW Support says to charge for at least 2 hours even if watch reads 100%. Hopefully this info is helpful to someone.

Moderator edit: updated subject for clarity and format. 

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community. I am sorry for the delayed response. 

I appreciate the time that each of you took to share the details of the issue, the troubleshooting done and your experience. Thank you for the efforts to resolve this. I understand that this can be very frustrating and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Upon checking with our Support team, I was told that some of you have already contacted them and that they were able to help. Thank you for your time and efforts. 

For the ones who continue experiencing the battery issue, I recommend confirming if you've tried the following:

1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device?
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

For additional tips to prevent battery drain, please see this help article: Can I extend my Fitbit device's battery life?

Please keep me posted.

[JillEp]

Been reading these tips for two weeks and still nothing seems to help

[TraceyAnn]

I have tried all the things mentioned.. I have contacted support and followed their advice. Now with 73% charge it has switched off and I cannot switch it back on. Tried holding v ack and. V ottom right buttons and all 3 for a factory. Reset. Nothing

[TildaM]

I don't have much to offer other than to say I fought with Fitbit for over 5 months about my battery. Less than a month before the warranty expired they finally sent me a refurbished "pebble". It arrived with a crack in the metal around the face. So they are sending me yet another replacement when they get the cracked one back with less than 2 weeks on my warranty.

They kept emailing me excuse after excuse about why it was taking so so long for them to ship the refurbished replacement. The warranty on your original Versa transfers to the replacement and they offer zero options to extend the warranty on the replacement.  But I had to email them to get action.

I wish you luck because I will NEVER buy another Fitbit product again and this was my 4th Fitbit product.

Also do not post anything negative about Fitbit on here the Moderators will delete it!!

[LiliyaFitbit]

Welcome to the Fitbit Community, @JillEp. It's nice to see you around, @TraceyAnn @TildaM. I am sorry for the delayed response.

@JillEp thank you for joining the thread and sharing that you continue experiencing issue with your device's battery after following the troubleshooting tips. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@TraceyAnn I appreciate your participation in the Forums and sharing the details of the issue with your watch. Thank you for your efforts to resolve this and for taking the time to contact our Support team. I could see that our Support team got in touch with you and helped you resolve the issue. 

@TildaM thank you for sharing your experience and feedback. I'm sorry to hear about your experience, I respect your decision and appreciate your participation in the Forums. 

I'll be around if you need further assistance. 

[Bknowles]

My versa had changed time with daylight saving then when went flat and after charged went back to old time. Troubleshooting told me to reload my versa again which I did and now only last bout 24 hrs. I charge it over night so long charge. What else can I do

[AGD01]

my battery on my versa is lasting for only 5 hours... 

I have charged it for over 2 hours and still it only last for a maximum of 5 hours. What should I do?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Bknowles @AGD01. I am sorry for the delayed response.

@Bknowles I appreciate your participation in the Forums and sharing the details of the issue with your device. Thank you for your efforts to resolve this. Please confirm if you've tried the complete troubleshooting instructions from this post? 

@AGD01 thank you for joining the thread and sharing that your Versa's battery is lasting only 5 hours. I appreciate your troubleshooting efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Honeygirl808]

I had issues with my Versa battery lasting less than 24 hours so I was provided a replacement under the 1 year warranty.  However, 3 months later my new Versa battery all of a sudden stopped holding a charge and lasts less than 12 hours.  I did go back to customer service and did the trouble shooting but there is nothing that they can do but offer me a discount on a new Fitbit since it's now out of the 1-year warranty window.  I didn't do anything special to my replacement Versa, everything was as-is out of the box, I charged it with my computer USB, didn't get it wet, don't use any of the features aside from the timer, just wore it like a normal watch.  The only thing that I think that happened is that I allowed my Versa battery to completely die when I was on a trip and didn't bring my charger. Shortly thereafter my Versa started having battery issues again.   This is clearly a design flaw in the watch as there should have been no reason my brand new watch barely lasted three months. This makes me very reluctant to get the Versa 2 and leaves me with low confidence with the brand.  I really wanted to get this to work.

I didn't think about that. My issues started around the end of September so this could also by my issue. My Versa was a warranty replacement and didn't even last 3 months.

Moderator edit: merged reply

[AlmaDeliaR]

My versa was working great and I wore it 3-4 days before charging and 2 weeks ago I noticed my Fitbit was draining it’s batter in less than 12 hours. I’ve tried all the tips and no change.

[LiliyaFitbit]

Welcome to the Fitbit Community, @AlmaDeliaR @Honeygirl808. 

@Honeygirl808 I appreciate your participation in the Forums and for sharing your experience with Customer Support regarding the issue with your Versa devices not holding a charge. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences and hope to keep you in the Fitbit family.

@AlmaDeliaR thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

If you have any questions, feel free to let me know.

[Corrado68]

I’m having the same issue... my battery used to last about four/five days until a few weeks ago: I used to put the Versa under charge every morning while I was getting ready for work. The watch would charge for a bit less than one hour per day and would always have between 80 and 100% of charge. That was perfect. 

then, all of a sudden, I started getting low battery warnings if I didn’t charge the watch one morning (just few weeks ago, the watch would still be at more than 60% after two full days). Now I fully charge it every morning and I get a warning by dinner time. What the heck is happening? I didn’t install anything new and I didn’t change the settings. I never had custom faces. I’ve had this Versa for probably two years now, why such a sudden drop? 

unluckily I’m not new to this kind of battery issues with Fitbit, I think I owned every single Fitbit smart watch since the birth of the company and they all were replaced for the same reason: the battery suddenly acting up. 

yesterday a new update was uploaded to the watch and I was hoping it would fix the battery issues: nope! They got even worse instead. 

I’m so disappointed. Maybe this time I’ll finally be done with Fitbit and get something different. 

I hear you...

I try to keep cool and be positive, I also work in the technology field and I know that no electronic device is lasting forever. I can accept the fact that battery performance gets worse through the years. But I cannot understand why a smart watch that worked perfectly, with a 4-5 days battery life until few weeks ago, now suddenly dies before the end of the day. There MUST be a software explanation and - since I didn’t change anything on my end - the change in the software must have been initiated by FitBit, either on the watch or on the iPhone app.

The problem is that FitBit will probably reply with the usual suggestions on how to increase the battery life, which again are not explaining why I went from 4-5 days of battery life to less than 1. I hope I’m wrong and that I’ll get some other solution from the Fitbit support, in the past I got several replacements but this time I’m out of warranty I fear.

I count on the silent alarm to wake up without disturbing my wife, tomorrow (Saturday) my alarm clock will wake up my wife at 5:30 because I can’t trust the Fitbit anymore for that 

Moderator edit: merged reply

[DB1970]

Guys........

ok it’s time to chill out. 
I sent my original Versa back to Amazon, got the replacement before even posting the faulty one.

This one is faultless. 4-5 days and wear it for everything.

Technology is forever changing and if course nothing is perfect. It is true that there has been an issue but be sensible and accept that these things happen. I’m not surprised the moderators take down some posts ....especially some from those in this thread. If the Fitbit’s don’t suit you then go and try something else.....simple. Don’t keep up the tirade against them. There are children in poverty, starving and I’m not on about 3rd world only ..... it’s in every country. Give your head a wobble and be thankful you can afford such a thing whilst others plea for bread and water.

Thank you Fitbit for providing a replacement.

[AGD01]

Hey there,

I wish I could answer or solve your problem, unfortunately, mine is now dead and refuses to come back on, PERIOD!!!

Disappointment doesn’t even begin to describe how I feel about Fitbit at the moment! I tried EVERYTHING! Nothing worked!

I’m sorry but I’ve given up. Nothing seems to work! This saddens me...

Get Outlook for iOS

[AGD01]

😂

Get Outlook for iOS

[JillEp]

I was upset about my watch battery dying but thankfully Fitbit did replace mine. I did have to go back and forth a bit to show that all the tips weren’t working on extending the battery life. My replacement works great so far, I’ve had it for about 2 months 

[AGD01]

Hmmmmm... maybe that’s what I should do

Thank you.

Sent from my iPhone

[TildaM]

Obviously you can afford to pay a couple of hundred bucks every few months for technology that doesn't work properly. I'll keep my $10 Timex and donate to charity.

[SydneyGirl1]

Hi there! My fitbit versa 2 loses battery when switched off. Is it normal?

[Jdoggy]

So I’m other words don’t use any of the features of the Versa if you want it to last more than a day... I just got it and didn’t use any apps and it lasted 35 hours.... that’s ridiculous false advertisement