The button on my Versa 2 isn't working

[Teri2]

Hi , my left button on my Versa  2 its not working, what can i do

Moderator Edit: Clarified subject

[Guy_]

Inspect it with a magnifying glass to make sure is not dislodged.

Test it with the soft part of the thumb.

Also

Is the watch on or off?

Double tap the screen to see if it comes on.

Moderator Edit: Merged posts

[MarreFitbit]

Hello there @Teri2, welcome to the Community Forums.

Please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

Let me know how it goes. 

[Teri2]

Hi thanks for your help,the button is moving in and out and the watch is on 

@MarreFitbit Hi i tried but still not working , what else can i do

Moderator Edit: Merged posts

[MarreFitbit]

@Teri2 I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

[Bikebeard]

I am having the exact same issue. I have cleaned with canned air and toothpick and reset watch and still the left button is not responding.

[MarreFitbit]

Hello @Bikebeard! If you're having the same issue, please follow the tips and recommendations I've provided here. 

Keep me updated! 

[Bikebeard]

Hi Maria, yeah I cleaned around the button, and used canned air to get rid of any dust in there and have restarted the device. Still no improvement unfortunately. 

[MarreFitbit]

@Bikebeard Thanks for confirming that. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. 

Have a nice day! 

[Bikebeard]

Thanks Maria!

[MarreFitbit]

@Bikebeard Anytime! 😊