The clock faces on my Versa 2 are not working

[Asvasa13]

The clock faces are not working

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Asvasa13, welcome to the Community Forums. Thanks for reporting that the clock faces on your Versa are not working, I'll be glad to help you. 

I've seen that you already contacted our Support Team about this. Please stay tuned to your inbox, they will get in touch with you as soon as possible since due to recent events affecting our operations, support options are limited and wait times are longer than usual.

I'd have liked to get a more details of the issue you're actually experiencing with the clock faces to address it accordingly, however, I suggest trying the following: 

1. Make sure Fitbit app  and Versa Lite version are up-to-date.
2. Restart your Versa Lite 
3. Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
5. Restart Bluetooth
6. Trigger a regular sync.

If the above steps don't help, please wait for our Support Team to reach out to you for further assistance. 😉 We look forward to having you back on track soon.