The microphone on my Versa 2 is not working

[amary90]

Issues with the Versa 2

1) microphone has never worked?

Currently very disappointed with the APP. I use the Fitbit app for everything health and fitness and now 

2) Calories logged are not tracking correctly and not syncing properly. It always messes up now super frustrating.  plz help

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @amary90. Welcome to the Community Forums. Thanks for the details provided in your post about the issues with your Versa 2. I understand where your concern is coming from and how you must be feeling. 

Please note the microphone in your watch only turns on when you’re using a feature that requires your voice, such as a voice assistant. The microphone turns off when the voice assistant responds, when you close the voice assistant, or when your watch’s screen turns off.

Fore more information and troubleshooting steps, see: How do I respond to messages with my Fitbit device? and What should I do if my voice assistant doesn't work on my Fitbit smartwatch? 

However, you can try these few troubleshooting steps to see if it will fix what you are experiencing:

1. On the Fitbit app, tap on your profile's icon > Versa 2 > Amazon Alexa and log out.
2. On your phone's settings tap on Apps > Fitbit > Storage > Clear Cache.
3. Go back one screen and tap on force stop.
4. Uninstall and reinstall the Fitbit app.
5. Reboot your phone.

As for the calories, please note our team is currently aware of this issue and are working as quickly as possible to get this matter resolved. Until then, we have a few suggested workarounds mentioned by our fellow Fitbit Community users. Once you manually add in the app, you can sync and see your changes by going on the website version of the dashboard to see the updated numbers. Another option would be to create a favorite food called "quick calories" and make it 1 serving equals 1 calorie. This way you can add it form your favorites in the database.

Hope this helps.