Three different maximum heart rates for the same run

[RobinJain]

Hey guys,

Finished running sometime back. While running, at one time, versa showed heart rate as 188. When checked the run summary on phone, it showed maximum heart rate as 174 and on main dashboard the maximum heart rate was 152. (See rhe attached screenshots)

Any idea how to fix this and why is this happening? 

Thanks,

Robin

[RobinJain]

[LZeeW · Accepted solution]

Hello @RobinJain and welcome to the help forums.  Your Versa summary gives you a pinpoint number on the heart rate.  The heart rate trace from the exercise details of the run is averaged over one minute.  The heart rate trace that covers 24 hours is averaged every five minutes.  This is why the numbers are somewhat different.

Nothing to worry about.

[RobinJain]

Thanks a lot for the clarification.

Fitbit's support team on twitter said:

"Thanks for getting back to us. We appreciate the screenshots. We look closely at the issue and indeed, this is something unusual for the Fitbit app to show. We already forwarded this to our experts. We may not be able to provide a fix in the immediate future but we'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. Please let us know if you have any other questions."

Do they not know something so basic which you and probably many others know?

Thanks,

Robin