Versa's time keeps changing

[Ross_H]

My versa changes time consistently throughout the day it's as if the clock is running slow (which should not be possible). Loses approximately 2 hours over night which means it is not tracking sleep correctly. It also will not consistently sync to my app despite me removing all connected devices from my Bluetooth menu. I have to regularly restart the versa to try get it to sums and this only works about 50% of the time.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Ross_H Welcome to our Fitbit Community. I totally understand how you feel about the time issue that your Fitbit Versa has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

In order to avoid any confusion on my end, let me know if you restarted your watch as described in this help article. After this, try setting up your Versa from scratch and see if the issue doesn't happen again.

See you later.

[Ross_H]

Hi Juan

Thanks for the response, I have rebooted the watch multiple times even completed a factory reset. I've also deleted the app and downloaded it again and still having the same issues. I've tried all the troubleshooting options on the website and it is still the same

[JuanJoFitbit]

@Ross_H Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.