Time on my Versa Lite is off - Fitbit Community

Time on my Versa Lite is off

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Softball_grl

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The time on my Versa Lite is off by more than 12 hrs and it won't sync to the app. HELP!

Moderator edit: subject updated for clarity

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SteveH

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The time resets itself whenever it syncs to your phone so once you get syncing going again it should sort itself out.

The usual things to try when you get syncing issues are:

restart phone
restart fitbit using this procedure: Help article: How do I restart my tracker?
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

Once it has synced, if your time is still wrong then it's worth checking that your timezone settings is correct at https://www.fitbit.com/settings/profile

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